Terms & Conditions

Please read the following terms and conditions carefully before using the Shalfey Stitches online store.

By placing an order on our website, you agree to be bound by these terms and conditions.

Our policy

At Shalfey Stitches, we are committed to providing unique, artisanal items. We are not a mass-manufacturer. All of the work related to the Shalfey Stitches brand is carried out by one person only.

Each physical item in our store is carefully made by hand, photographed, cleaned, prepared for shipping, published across all our online resources and more. The price is meticulously calculated in accordance with minimum livable wage in the Netherlands and the cost of materials used to make and package the item(s). This takes dozens of hours per item.

Our digital patterns are designed, written, photographed, edited and published by the same person.

Out of respect for the effort that has to be put into each aspect of this brand, we have a very strict policy when it comes to the sale of our products.

Please familiarize yourself with our policies regarding sales, exchanges, and repairs below.

Physical products

Sales & exchanges

All sales are final. We do not offer refunds.

If a physical product that you ordered is not to your liking, we can discuss the possibility of an exchange for a different piece, as long as the original piece is still in pristine condition. Eligibility will be determined on an individual basis.

Repairs

In some cases, we can offer free repairs, e.g., if there is damage caused by the manufacturing, or if the piece does not fit as intended. Eligibility will be determined on an individual basis.

Digital products

Sales & exchanges

Digital products cannot be returned, exchanged or refunded.

Terms of use

Shalfey Stitches digital patterns are intended for personal use only.

Making copies or translations of our patterns, reproducing, re-distributing, or making tutorials in any form based on our patterns is prohibited, in accordance with copyright law.

Mass producing items made using our patterns is prohibited.

Sale of items made using our patterns on a small scale (such as by a private individual, or a small business) is allowed.

Contact us

If you have any questions or concerns regarding these terms and conditions, please do not hesitate to contact us.